Moving Claims Process

We try to resolve a claim within 30 days of receiving information it. You have up to 9 months from the day of the move to file a claim and when you get a settlement letter, you have up to 90 days to accept or deny it.

We take your feedback and claims very seriously. Once we have received all the information regarding your claim including supporting pictures or evidence, the claims department will be in touch to begin reviewing your claim.

How And When To File A Claim

Please contact People Movers Support Team (650) 257-2327 or Claims Service provider CSI directly. Our claims process is simple. Follow the steps below to expedite your claim:

Claim Filing Instructions:

Please have the following documents available (saved to your computer or phone) before you start your claim:

1. Bill of Lading

2. Inventory Sheet

Start your claim:

1. Please register online at https://claims.csipros.org/claims/register or Click Here to be directed to the registration page.

2. Enter your contact and move information, and upload the required documents where instructed.

3. Submit your registration.

Your information will be verified within 48 business hours and once verified, an email with your login credentials will be sent to you. Check your “Spam” or “Junk” folder if you can’t find it in your inbox.

Once you have received your login information follow these easy steps:

1. Log in to your online account

2. Enter your claim information

3. If claiming damages please make sure to have the pictures of the damaged items saved to your computer or phone so you can upload them when asked for them. Keep in mind the adjusters will need pictures clearly showing the damage claimed and 1 picture showing the entire item.

4. If claiming Real Property damage (floors, ceilings, walls, etc.) please provide 3 repair estimates. Repair estimates may be obtained free of charge from reputable professionals.

5. Any additional documents including repair estimates (for real property damage only) can be uploaded directly to the Documents Tab.

Claim Support:

1. Chat support is now available on www.csipros.org

2. For phone support please call 772-742-5246 Ext: 1
   and follow the prompts.

3. For post-claim filing support please contact your Case Manager:

CSI Business Hours:

Mon-Fri 9 AM-5 PM EST

Main Fax number:

772-742-2407

FMCSA does not have the authority to resolve claims against a moving company.

https://www.fmcsa.dot.gov/protect-your-move/what-if-problem